Refund policy

1. Return Period

We offer a 15 calendar day return policy starting from the date you receive your item (as shown by the delivery confirmation).

  • If you have any issues with your purchase, you must contact us within 15 calendar days of receiving your order.

  • Contact us at: support@MiSoundofNature.com

For EU customers: Under EU consumer law, you have a 14-day right of withdrawal (cooling-off period) for distance purchases. This right does not apply to customized or personalized items as described below.

2. Customized Handpans – Important Notice

Customized handpans are not eligible for return or exchange, unless there is a manufacturing defect.

Before shipping your customized handpan:

  • We will send a test tone video to your email for your confirmation

  • Please check your email carefully and respond with your approval

  • Once you confirm and we ship the item, the sale is final

However, if something does go wrong with a customized handpan due to our error, we will take care of it free of charge.

3. Non-Refundable Shipping Fees

If you chose express shipping (with an extra fee) and need to return your item:

  • The express shipping fee is non-refundable

  • Only the product price and standard shipping (if applicable) will be refunded

4. Return Process – Step by Step

To ensure a fast and efficient return process, please follow these steps:

Step 1: Contact us at support@MiSoundofNature.com with:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the problem

Step 2: Our customer service team will reply:

  • Within 24 hours on business days

  • Within 48 hours on non-business days

Step 3: If your return is approved, we will provide you with a valid return address. Do NOT use the address on the package you received – only use the return address provided by our customer service team.

Step 4: Ship the item back using the method we recommend (see Section 6 below). You are responsible for any loss caused by using an incorrect address.

Important: If you do not provide sufficient information (photos, description, order number), we reserve the right to reject your return request.

5. Conditions for Return

Color Difference

Due to different monitor settings, there may be a slight color difference between the product photo on our website and the actual product. We strive to present true product appearance, including color.

  • Slight color difference: Not eligible for return (considered normal variation)

  • Large color gap: Eligible for return

If you claim a large color gap:

  • Please take photos of the product under natural daylight

  • Do not take photos under nighttime lighting or intense sunlight, as these conditions can distort colors

Product Condition for Return

  • Used items do NOT qualify for return

  • Items must be returned in original packaging

  • Label must remain attached

  • We do NOT accept returned items that are worn, damaged, washed, or altered in any way

Promotional Items

  • Promotional items are non-returnable and non-exchangeable

Exchanges (Size, Color, Personal Preference)

You may exchange an item if:

  • The size is not suitable

  • The color is not your favorite

  • Other personal reasons

However, shipping fees for exchanges (both your delivery and our delivery) are your responsibility.

Recommendation: Given the cost, we suggest you return the item for a refund and place a new order separately.

6. Return Shipping Responsibility



Reason for Return Who Pays Return Shipping?
Our responsibility (e.g., zipper malfunction, ripped/torn, obvious color difference, mis-shipped product, major product discrepancy) Shipping fee may be refunded depending on severity
Personal reasons (e.g., size doesn't fit, customer dislikes the item, subjective reasons) Shipping fee is non-refundable

How to ship your return:

  • Please use Postal Service (regular mail) to return packages

  • Do NOT use FedEx or DHL unless specifically instructed by our customer service team

7. Return Tracking

After you have shipped your return:

  • Please send us the return tracking number via email at support@MiSoundofNature.com

  • This helps us locate your package and process your refund faster

8. Refund Process

Once we receive your return:

  1. Your return will be inspected

  2. We will send you an email confirming receipt

  3. We will notify you of approval or rejection of your refund

If approved:

  • Your refund will be processed

  • A credit will be automatically applied to your original payment method (credit card, PayPal, etc.)

Refund timing:

  • Refunds typically appear within 5–10 business days after approval

  • Processing times vary by payment provider

9. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again – processing times vary

  2. Contact your credit card company – refunds may take time to post

  3. Contact your bank – banks often have processing delays

  4. Wait up to 14 business days from approval date

If you have completed all these steps and still have not received your refund, please contact us at support@MiSoundofNature.com

10. EU Customers – Right of Withdrawal (14-Day Cooling-Off Period)

If you are a customer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal period: 14 days from the day you receive your item.

To exercise your right of withdrawal:

  • Contact us at support@MiSoundofNature.com within 14 days

  • Provide your order number and confirmation of your decision to withdraw

Exceptions to withdrawal right (EU):

  • Customized or personalized items (including customized handpans)

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons (if unsealed after delivery)

Return shipping for EU withdrawal:

  • You are responsible for the direct cost of returning the goods

  • We will refund the product price and standard shipping cost (not express shipping)

11. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: support@MiSoundofNature.com
📞 WhatsApp / TEL: +86 13905045759

We will reply within 24 hours on business days.