Shipping Info

1. Order Processing Time

Total Receiving Time = Processing Time + Shipping Time

Product Category Processing Time (Business Days)
Kalimba, Tongue Drums, Lyre Harp, Singing Bowls 1–3 business days
Handpan Drums 3–7 business days
Customized Handpan Drums Approximately 7 business days

Note: Business days exclude weekends and public holidays. Processing may be delayed during major holidays.

2. Shipping Time by Region & Product

United States (USA)

Product Shipping Option Delivery Time Customs Fee
Handpan Drums Fast Shipping (UPS) 5–7 business days Duty-Free Extra fee
Handpan Drums Free Shipping 15–25 business days Duty-Free Free
Tongue Drum & Others Fast Shipping (UPS) 5–7 business days Duty-Free Extra fee
Tongue Drum & Others Free Shipping 15–25 business days Duty-Free Free
Tongue Drum & Others Air Transport ~15 business days Duty-Free Included

European Union (EU)

Product Shipping Option Delivery Time Carrier Fee
Handpan Drums Free Shipping 15–20 days EMS Free
Handpan Drums Duty-Free Shipping 15–25 days DPD Extra fee
Handpan Drums Express Shipping ~7 business days UPS/DHL/FedEx Extra fee
Tongue Drum & Others Standard ~15 business days - Included
Tongue Drum & Others Express ~7 business days - Extra fee

Canada

Product Standard Shipping Express Shipping
Handpan Drums 10–20 business days ~7 business days (extra fee)
Tongue Drum 9–14 business days ~7 business days (extra fee)

Australia

Product Standard Shipping Express Shipping
22" Handpan 10–18 business days ~7 business days (extra fee)
Tongue Drum 10–20 business days ~7 business days (extra fee)

New Zealand

Product Standard Shipping Express Shipping
22" Handpan 10–20 business days ~7 business days (extra fee)
Tongue Drum 10–15 business days ~7 business days (extra fee)

Rest of World (Worldwide)

  • All products: 7–25 business days (sent by air)

  • For more specific information, please contact us at support@MiSoundofNature.com

3. Customs-Free Shipping Information

We provide customs-free shipping methods for different countries and regions. You can select these options at checkout.

  • European Union: If you choose DPD free shipping, we will be responsible for the payment of customs duties. Please note: If your address is in the EU but you cannot select DPD shipping mode, the product may not qualify for duty-free shipping.

  • UPS / DHL / FedEx shipments: These may incur customs duties. Different countries have different regulations on specific charging standards. If you have questions, please contact your local customs or tax department directly.

Important: Shipping time excludes clearance/customs delays. Delivery may take up to 30 days to some countries due to customs processing differences.

4. PO Box & Address Requirements

  • PO Box addresses are not supported for express shipping.

  • If you only have a PO Box address, we may arrange delivery through special channels depending on available shipping methods in your region. This may result in longer shipping times.

  • Your shipping address should be detailed enough, including apartment or unit number when applicable.

5. Remote Area Surcharge

If your address is in a remote area, an additional delivery fee may apply. We will notify you of the exact amount via Email, SMS, or WhatsApp based on our carrier's quote.

Important: If we do not hear from you within 2 business days, we may ship your package through alternative shipping channels, which could result in longer delivery times. You may also choose to cancel your order for a full refund if you do not agree to the surcharge.

6. Order Tracking

Once your order has been shipped, we will send you a Shipping Confirmation Email containing:

  • Order number

  • Tracking number

  • Carrier name

You can also contact us at support@MiSoundofNature.com for assistance with tracking.

7. Important Shipping Tips

To ensure successful delivery:

  1. Provide accurate information: Leave correct email address, shipping address, and mobile number at checkout.

  2. Mobile number required: Unsuccessful delivery caused by a blank mobile number column cannot be compensated.

  3. No PO Box for express shipping: PO Box or BFPO addresses are not accepted for express shipping.

  4. Address details: Include apartment or unit number where applicable.

  5. Undeliverable packages: Non-delivery or extra shipping fees due to incorrect address provided by you will not be covered by MiSoundofNature.com.

8. Customs, Duties & Import Taxes

Important information for international buyers:

  • Customs clearance: All shipments crossing international borders must clear customs. This may cause delivery delays.

  • Buyer responsibility: As the buyer, you are responsible for any import taxes, customs duties, VAT, or handling fees imposed by your country.

  • No pre-payment: We cannot calculate or pre-collect these fees at checkout. The carrier will typically request payment upon delivery.

  • Check local regulations: Before placing an order, please check with your local customs office for information on duty rates and tax thresholds.

Please note: We cannot offer legal or tax advice regarding your country's import rules. If a package is returned due to non-payment of customs duties/taxes, we reserve the right to deduct return shipping and handling fees from any refund issued.

9. Delivery Delay Disclaimer

While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, including:

  • Holiday seasons and peak shipping periods

  • Severe weather conditions

  • Customs processing delays

  • Carrier operational issues

We will notify you of any known delays and work to resolve them as quickly as possible.

10. Contact Us

If you have any questions about shipping, tracking, or customs, please contact us:

📧 Email: support@MiSoundofNature.com
📞 WhatsApp / TEL: +86 13905045759

We will reply within 24 hours (excluding weekends and holidays).